Wednesday, December 19, 2007

Bad Night

I left after just 3 deliveries tonight. Out of respect for my General Manager Ady, I'm not going to go into detail here. I'll simply say that we were not providing our delivery customers with our best level of service. As I left on my 3rd delivery, I told Manager Kristie that I needed to go home after this.

When I got back, Kristie told me the next delivery had a $5 tip, but even that wasn't enough to convince me to stay.

I spoke with Ady on the phone after I got home and she said she would resolve the situation.

In 1 1/2 hours, I took just 3 deliveries, drove 17 miles, and made $5 in tips ($5.23 to be precise). My final delivery was to the "serial stiffer" I mentioned a couple nights ago.

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