Saturday, November 29, 2014

Phones

We have a weekly phone contest for "upselling", in other words, asking the customer to add a side order (wings, breadsticks, Pepsi, desserts) to their order.  You have to take 15 orders and I usually don't work enough hours to get that many orders.  Winner gets a $10 gas card.


I noticed today I was 4/4 on upselling (the computer shows the top upsellers of the day) so I made a concerted effort to get to the phones for the rest of my shift.  I had the boss check and towards the end of the night I had 14 orders and was in the lead (among qualified employees).


But by that time we were no longer busy and the manager asked me to cash out my deliveries and clock out.  I was hoping the phone would ring again but it did not.  So right before I clocked out, I took my own order, a cookie and breadsticks.  That gave me the 15 minimum and put me (barely) in the lead.


Then the phone rang again.  I took the order but unfortunately all they wanted was a pizza!  Now I was out of the lead.  There are 4 more days in the week but since I don't work, my chances are pretty slim that everyone's upsell will fall below mine.  Oh well.


Totals for the night were 6.47 hours, 13 deliveries, 59 miles, and $45 in tips.

Thursday, November 27, 2014

Better Safe Than Robbed!

As I've posted here before, the night before Thanksgiving is one of my favorite nights to deliver pizza.  Many kids are home from college, getting back together for the first time since summer.  And many mom's are busy preparing Thursday's big meal and are looking for an easy way to feed the family on Wednesday night.


The night started off super, with 3 five-dollar tips and a seven-dollar tip in my first 4 deliveries.  Then things plummeted.  Manager Nick had properly staffed (or maybe even over-staffed) the drivers and I ended the night with 8 hours, 13 runs, $36 in tips, and 66 miles.  (The stores computer expected me to drive 61 miles).  So my last 9 runs netted me a total of $14 in tips.  Pretty crummy.


But the story of the night was crime.  About a week ago a driver from a rival pizza shp was robbed in our town, and Tuesday a driver from our chain, about 5-10 miles away, was robbed on a delivery.  So of course we were all alert and on our toes.


A little after 11 I had a potential double, but one of the orders was to a new customer.  Our protocol after dark is to only accept delivery orders to new customers that are pre-paid by credit card.


This order had been placed online and was NOT prepaid.  I tried several times to call the customer to work out the payment, but there was no answer.  So I left the order in the shop and the manager eventually cancelled it.  Apparently the customer called around 12:30 wondering where their pizza was.


Moral of the story ... I don't want robbed, and if you really want your pizza, answer your phone!

Monday, August 11, 2014

Weekend Update

No, I am not Dennis Miller from SNL.  I've just been getting home too late to write my blog post at night.

Friday's most interesting activities were in the store.  One driver was upset and was making plans to go to the doctor to get his fertility tested.  Apparently a girl he has been intimate with off-and-on told him she hooked up with another guy and got knocked up.  Instead of being glad it wasn't him, his thoughts were "what's wrong with me?"

An hour later he was ready to go home "and kill some zombies", having picked up a new, older X-Box game.  It was payday of course.

Friday's totals were 9.95 hours, 18 runs, $51 in tips, and 81 miles.

Saturday a different driver showed me his stobe-light set-up inside his car!

I had a couple interesting deliveries on Saturday.  One customer's order was $16.58.  She paid with a $20, stood there patiently while I reached in my pocket, grabbed my cash clip, and counted out $3.  Then she handed all 3 back to me.  Does the phrase "Keep the change" ring a bell?

Another customer had an order of $13.58.  I told her she had "about 6 coming back" and she told me to "keep 2 for myself".  I handed her the $4 and she said "where's the change?"  I dug in my pocket and handed her 2 quarters.  Often I would have had to go back to the car, or just give her a buck.  Most pizza guys I know do not carry coin change.

Saturday's totals were 8.76 hours, 18 runs, $44 in tips, and 82 miles.

School is starting back up next week so my schedule will dwindle to some Fridays (and a rare Sunday before a Monday holiday).

Thursday, July 31, 2014

Free Pizza!

That is what everyone wants when they see me driving down their street.

But in this case, it was Little Caesars giving out free food to low income families, in my hometown.

Big Tip on Small Order

One thing I don't like about the new town I am delivering in is that almost no one has a light shining on their house numbers.  It is so difficult to read house numbers in the dark.  If you order food after dark, put your porch light on please!

My most surprising tip tonight was $8.50 on a $12.58 order (cheese sticks & a big cookie).

Tonight's shift was short due to my busy schedule this weekend and the upcoming rib festival.  Totals for the night are 5.5 hours, 8 runs, $24 in tips, and 37 miles.

Monday, July 28, 2014

"No Food In The House"

The highlight of tonight's work was not a delivery but a phone order.

I answered the phone and a man asked if he could order food for someone else.  I asked if he was going to pay by credit card and he said yes.  Apparently his daughter lives in our delivery area (and he does not) and called him to let him know they were hungry but had no food in the house.  He ordered 2 dinner boxes (pizza, breadsticks, cinnamon sticks) and a 2-liter.  It made me feel sorry for the daughter but nice that she reached out to her dad and he was taking care of her.

I didn't get to post on Friday but the totals for Friday were 9.36 hours, 19 runs, 84 miles, and $47 in tips.

Tonight's totals were 8.59 hours, 18 runs, 83 miles, and $66 in tips.  Tonight was a very good night!  Low tip was $2 and high was $6.44, with 6 tips of $5 or more.

Monday, July 21, 2014

Good Questions and a Bag of Coins

I had 2 interesting questions tonight.  One customer remarked on the $2.59 delivery charge and asked if I got that.  I do get about a buck (currently $1.25, depends on the price of gas) per delivery for mileage but pizza drivers did get mileage reimbursement before delivery charges, so the true answer is NO.  Customers still need to tip.

The other question, on the phone, was, would they get their order just as fast if they order online versus on the phone.  At our store the answer is yes.  In the early days of online, it wasn't seamless and it was faster to order over the phone.

I had a decent night tonight for my first 7 deliveries, then things went to crap.

1)  Customer (kid) hands me a wad of cash, says it was $18, the bill was $16.79.  I got back to the car and counted, it was only $16.  I decided since I had walked away, it probably wasn't worth my time to go back and argue for the extra buck.

2)  Next customer (2 kids) hands me a plastic box of $2 and a bunch of coins.  Mostly dimes, nickels, and pennies.  I sat on their porch and counted.  It was $12.59 (barely).  They blamed it on their parents not giving them any money.

3)  Customer #1 above had called back and got the wrong pizza.  I got to do a re-run for free.  At least I got a chance to ask for (and get) my $1 that he shorted me previously.

4)  Customer wasn't home.  Person who was home had no $.  Person gets on phone and calls customer, customer is walking down the block.  Customer pays $18.75 on a $18.59 order.

Total 4 deliveries, $0.37 in spare change.  Not even worthy to be called a tip.

Totals for the night:  6.25 hours, 11 runs, 61 miles, $20 in tips.