Monday, August 11, 2014

Weekend Update

No, I am not Dennis Miller from SNL.  I've just been getting home too late to write my blog post at night.

Friday's most interesting activities were in the store.  One driver was upset and was making plans to go to the doctor to get his fertility tested.  Apparently a girl he has been intimate with off-and-on told him she hooked up with another guy and got knocked up.  Instead of being glad it wasn't him, his thoughts were "what's wrong with me?"

An hour later he was ready to go home "and kill some zombies", having picked up a new, older X-Box game.  It was payday of course.

Friday's totals were 9.95 hours, 18 runs, $51 in tips, and 81 miles.

Saturday a different driver showed me his stobe-light set-up inside his car!

I had a couple interesting deliveries on Saturday.  One customer's order was $16.58.  She paid with a $20, stood there patiently while I reached in my pocket, grabbed my cash clip, and counted out $3.  Then she handed all 3 back to me.  Does the phrase "Keep the change" ring a bell?

Another customer had an order of $13.58.  I told her she had "about 6 coming back" and she told me to "keep 2 for myself".  I handed her the $4 and she said "where's the change?"  I dug in my pocket and handed her 2 quarters.  Often I would have had to go back to the car, or just give her a buck.  Most pizza guys I know do not carry coin change.

Saturday's totals were 8.76 hours, 18 runs, $44 in tips, and 82 miles.

School is starting back up next week so my schedule will dwindle to some Fridays (and a rare Sunday before a Monday holiday).

Thursday, July 31, 2014

Free Pizza!

That is what everyone wants when they see me driving down their street.

But in this case, it was Little Caesars giving out free food to low income families, in my hometown.

Big Tip on Small Order

One thing I don't like about the new town I am delivering in is that almost no one has a light shining on their house numbers.  It is so difficult to read house numbers in the dark.  If you order food after dark, put your porch light on please!

My most surprising tip tonight was $8.50 on a $12.58 order (cheese sticks & a big cookie).

Tonight's shift was short due to my busy schedule this weekend and the upcoming rib festival.  Totals for the night are 5.5 hours, 8 runs, $24 in tips, and 37 miles.

Monday, July 28, 2014

"No Food In The House"

The highlight of tonight's work was not a delivery but a phone order.

I answered the phone and a man asked if he could order food for someone else.  I asked if he was going to pay by credit card and he said yes.  Apparently his daughter lives in our delivery area (and he does not) and called him to let him know they were hungry but had no food in the house.  He ordered 2 dinner boxes (pizza, breadsticks, cinnamon sticks) and a 2-liter.  It made me feel sorry for the daughter but nice that she reached out to her dad and he was taking care of her.

I didn't get to post on Friday but the totals for Friday were 9.36 hours, 19 runs, 84 miles, and $47 in tips.

Tonight's totals were 8.59 hours, 18 runs, 83 miles, and $66 in tips.  Tonight was a very good night!  Low tip was $2 and high was $6.44, with 6 tips of $5 or more.

Monday, July 21, 2014

Good Questions and a Bag of Coins

I had 2 interesting questions tonight.  One customer remarked on the $2.59 delivery charge and asked if I got that.  I do get about a buck (currently $1.25, depends on the price of gas) per delivery for mileage but pizza drivers did get mileage reimbursement before delivery charges, so the true answer is NO.  Customers still need to tip.

The other question, on the phone, was, would they get their order just as fast if they order online versus on the phone.  At our store the answer is yes.  In the early days of online, it wasn't seamless and it was faster to order over the phone.

I had a decent night tonight for my first 7 deliveries, then things went to crap.

1)  Customer (kid) hands me a wad of cash, says it was $18, the bill was $16.79.  I got back to the car and counted, it was only $16.  I decided since I had walked away, it probably wasn't worth my time to go back and argue for the extra buck.

2)  Next customer (2 kids) hands me a plastic box of $2 and a bunch of coins.  Mostly dimes, nickels, and pennies.  I sat on their porch and counted.  It was $12.59 (barely).  They blamed it on their parents not giving them any money.

3)  Customer #1 above had called back and got the wrong pizza.  I got to do a re-run for free.  At least I got a chance to ask for (and get) my $1 that he shorted me previously.

4)  Customer wasn't home.  Person who was home had no $.  Person gets on phone and calls customer, customer is walking down the block.  Customer pays $18.75 on a $18.59 order.

Total 4 deliveries, $0.37 in spare change.  Not even worthy to be called a tip.

Totals for the night:  6.25 hours, 11 runs, 61 miles, $20 in tips.

Saturday, July 12, 2014

Double-Tipping

I had an interesting phenomena happen twice in my first 4 deliveries tonight.  The customer pays by credit card, pays a cash tip, and then writes the tip amount on the line and adds the new total.  Newsflash, the tip line on the credit card slip is for credit card tips.  If you write an amount there (and you should) it will be added to your total.

Other interesting things ... one lady cancelled her order because she thought the price should have been lower.  We did just raise our prices, but she ordered online so she should have known her total before placing the order.

Finally (or almost finally), there are 2 motels in our delivery area.  BOTH front desks placed orders tonight within 5 minutes of each other.  Motel 6 ($2.91) tips better than Days Inn ($1.16).

Totals for me were 10.05 hours, 19 deliveries, $54 in tips, and 82 miles driven.

Monday, July 7, 2014

Coin Change

Pizza drivers typically do not carry (or concern themselves with) coin change.  If someone actually wants their coin change back it is simpler to just give them $1 and take the loss, than to spend the time digging in your pockets for the exact change (which has probably fallen into the seat of your car several times by now).

I bring this up tonight because I had 3 customers give me the exact (or within a penny) coin change tonight so that my tip was an even dollar amount.  For example, my first customer owed $31.09.  They paid $31.10 and another $4, so that my tip was $4 (and a penny).  I appreciate it but really $3.91 is really just as good.

When this is NOT appreciated is when the customer pays the exact change without a tip.  Our delivery charge is $2.59 and most of our menu items are priced in even dollar amounts, so I do collect an extra $0.41 on most cash deliveries (by not carrying coin change).  But I had a customer pay $15.60 for their $15.59 order tonight.  Really crummy.

The laugh of the night came from a female customer placing an order over the phone.  She was paying by credit card and started reading me the card numbers over the phone.  She started with 4 numbers, then proceeded on to start giving me letters!  I stopped her, saying that credit cards don't have letters.  She assured me that this one did, before stating "Oh wait I am holding it upside down!"

Totals for the night were 10.22 hours worked, 20 deliveries taken, $65 in tips, and 79 miles.  Definitely my best cash night at the new location and also my biggest # of deliveries!