My night started off pretty depressing. On my first 13 deliveries, I made a total of $18 in tips. It was a continuation of Thursday night when I seemed to be getting $1 or $2 and nothing more. My first 13 tips were as follows: $0 - 3 times; $1 - 3 times; $2 - 5 times; $3 - 2 times.
Then something happened, I have no idea what, but my luck shifted. I wasn't friendlier, and I sure wasn't getting the food there any faster. But I got a $5 tip on a street where I didn't expect it (on what seemed to be a high-maintenance order with several special requests).
That started a trend and 9 of my next 16 deliveries tipped $5 or more! I'm not sure I ever had such a streak of good luck!
My final delivery of the night was notable in that the customer ordered a side of ranch (for $0.75). I packed the order and as I was 2/3 of the way there I realized I forgot the ranch. I went over the options in my head:
- Ignore it and hope the customer doesn't realize it's missing - not my style
- Stop at Burger King and get a couple ranch packets - too many cars in the drive through
- Go back to the store for a ranch sauce - not this late at night
- Tell the customer and deduct $0.75 from their check - leads to a disappointed customer
When I arrived, I told the customer that on the way there, the guy who packed the order let me know the ranch was missing. (Which is true.) I then showed them the bottle and let them know I stopped to get it since I knew they were a good customer.
They paid their $32.74 order with $40 and said, "Just keep it." A seven-dollar tip, earned in part by picking up a $2.59 bottle of salad dressing.
Oh what a night!
I worked 8.1 hours, drove 92 miles, delivered 30 orders, and made $89 in tips. This is one of my most profitable nights ever!
1 comment:
Woo hoo, that's great.
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