Monday, October 4, 2010

Lost!

Well I wasn't exactly lost, but neither could I find the address, and I ended up coming back to the store with the food.

The delivery was to a manufacturing business on an industrial parkway.  Unfortunately there is a new section that I was not aware of that doesn't connect to the other sections.  I tried calling but the work number they listed just went to voicemail.  (They should have used their cell #).

When I got back to the store, the manager was on the phone with the customer, I got the correct directions quick and headed back out.  The pizza was still hot (hot bags are awesome!) and best of all the customer still tipped $5.

Unfortunately this didn't make up for my next run, a triple stiff!  One delivery to an apartment where there was some confusion whether or not the order was paid by credit card.  I think this one was late because we were out of banana peppers and (again) couldn't contact the customer using the phone # they had listed.

Next was 2 orders to a house, with a note that said "call 5 minutes before you get there."  I knew the neighborhood and knew what was going on.  They live in the "South Park" apartments, now known as Midview Crossings, where we do not deliver for safety reasons.  So they gave an address of a house across the street and they will go and meet me in front of the house.

I wasn't happy about this and knew there would be no tip, but we took the orders so I didn't have many options.  It wasn't that I was afraid, I don't get out of my car if the situation isn't right, and I spoke with both customers on the phone as I was on my way.  It's just frustrating being lied to and then being stiffed.

Along with these 4 orders, I had 3 more that were unremarkable, that tipped $3, $0, and $4.  Oh well the $3 one was remarkable, the woman proudly told me she put the dogs out back before I arrived.  Unfortunately the smell didn't go outside with them.  WHOA!

I'm so out of practice I forgot to put my totals!  4.1 hours, 7 deliveries, 31 miles, $12 in tips.

2 comments:

Mike said...

Wow. I've never read such pizza stories before. I also worked in a fast food chain, yet I wasn't able to attend on deliveries. By the way, have you ever delivered to a Houston, Texas marketing company? I knew someone there who loves pizza and gives good tips.

KevinL said...

Sorry Mike, I pretty much stay on the west side of Cleveland, Ohio. Pizza would be cold by the time I got it to Texas!