Thursday, November 27, 2014

Better Safe Than Robbed!

As I've posted here before, the night before Thanksgiving is one of my favorite nights to deliver pizza.  Many kids are home from college, getting back together for the first time since summer.  And many mom's are busy preparing Thursday's big meal and are looking for an easy way to feed the family on Wednesday night.

The night started off super, with 3 five-dollar tips and a seven-dollar tip in my first 4 deliveries.  Then things plummeted.  Manager Nick had properly staffed (or maybe even over-staffed) the drivers and I ended the night with 8 hours, 13 runs, $36 in tips, and 66 miles.  (The stores computer expected me to drive 61 miles).  So my last 9 runs netted me a total of $14 in tips.  Pretty crummy.

But the story of the night was crime.  About a week ago a driver from a rival pizza shop was robbed in our town, and Tuesday a driver from our chain, about 5-10 miles away, was robbed on a delivery.  So of course we were all alert and on our toes.

A little after 11 I had a potential double, but one of the orders was to a new customer.  Our protocol after dark is to only accept delivery orders to new customers that are pre-paid by credit card.

This order had been placed online and was NOT prepaid.  I tried several times to call the customer to work out the payment, but there was no answer.  So I left the order in the shop and the manager eventually cancelled it.  Apparently the customer called around 12:30 wondering where their pizza was.

Moral of the story ... I don't want robbed, and if you really want your pizza, answer your phone!